Key Equipment Services
  • 15-Jun-2022 to 15-Jul-2022 (PST)
  • Edmonton, AB, CAN
  • Hourly
  • Full Time

extended health and dental, RSP contribution (matching), education funding

Heritage Food Service Group of Canada is the national representative of four regional brands: Key Food Equipment Services (Western Canada), RG Henderson (Ontario), Choquette CKS (Quebec) and Atlantic Walker's (Maritimes). Together, we are Canada's leader in providing parts and service for commercial kitchen equipment and our Company is committed to delivering Service Excellence to its stakeholders. Heritage offers an inclusive and collaborative work environment, opportunities for professional development, and a competitive compensation and benefits package.

We are looking for a Planned Maintenance Coordinator for Western Canada, to add to our National Contracts Team. We are always growing, which means this is a great opportunity for the right individual to develop their career with us! This individual will work closely with our customers and the service team, to effectively coordinate the successful completion of all planned maintenance contracts.

The day goes by quickly in this fast-paced, team-oriented environment. If you are professional, organized, detail-oriented, and if you love interacting with people, we encourage you to apply to join our dynamic team!

Duties and Core Responsibilities

  • Coordinate planned maintenance schedules with customers and dispatchers
  • Build strong relationships with existing and new customers by proactively engaging and following up to discuss the status, progress and feedback of the planned maintenance service.
  • Build business development opportunities with customers, and act as the primary contact for conflict resolution by demonstrating strong listening and negotiation skills to reduce escalations and increase customer satisfaction.
  • Develop new planned maintenance programs and provide expertise for recommended services and equipment.
  • Work with the National Contracts Team to support all Canadian service divisions.

What you need to excel in this role:

  • Minimum high school graduation required, post-secondary education will be considered an asset
  • 3 to 5 years of customer service experience
  • Strong computer skills: Highly proficient working with Microsoft Office, with a focus on Excel (intermediate to advanced)
  • Must have experience with a current ERP system
  • Typing speed of minimum 50 wpm
  • Demonstrated leadership skills, critical thinking, time management, organization, and multitasking and decision making abilities
  • Excellent communication skills over the phone, in person and through email
  • Ability to work in a high pressure, fast paced environment
  • Knowledge of industrial kitchen equipment would be considered an asset, but is not required
Key Equipment Services
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