Key Food Equipment Services
  • 11-Aug-2017 to 10-Sep-2017 (PST)
  • Burnaby BC, BC, CAN
  • DOE
  • Hourly
  • Full Time

Medical, dental, extended health


Service Dispatcher

Key Food Equipment Services is seeking an exceptional Service Dispatcher to schedule and deploy our growing and busy division of dedicated service technicians. The right candidate is energetic and team-oriented with a true understanding of customer service a mind for detail and organization, who wants to join our group of dedicated service excellence professionals and grow with our company.

Responsibilities

The individual is responsible for serving customers by efficiently dispatching technicians to service calls. This requires communicating constantly with the technicians, and other team members, in order to affect the repairs as quickly as possible, with consideration for their skills, parts inventory, availability, and locations. Timely service is paramount for delivering excellent customer service. The individual is also responsible for the administrative processes behind the scenes involving work orders, timesheets, and data entry, which flow out of the service calls and are needed for invoicing and payroll.

Qualifications

  • 2-3 years previous dispatch/scheduling experience in a similar industry
  • Demonstrates and understands what service excellence means in a dispatch role
  • Builds relationships through trust, exceptional communication and accountability
  • Approaches problems and decisions methodically and demonstrates sound judgement
  • Prioritizes multiple competing tasks and adapts quickly in a dynamic environment
  • Actively seeks win-win solutions
  • Strong computer skills in basic office required; ERP solutions preferred.

 Why Work for Key

  • We are an industry leader, stable and growing which makes us exciting to be a part of.
  • We recognize and value high performance and encourage your growth and input.
  • We provide a competitive compensation and benefits package and opportunities for education funding.
  • Our people are hardworking, fun and collaborative and dedicated to the success of our business.

 

We look for people with a clear drive for delivering service excellence with integrity, from a team-driven and dynamic mindset. If this is the right fit for you, please provide you resume and cover letter, and let us know what makes you the right fit for Key.

While we greatly appreciate your interest in working with us, only short-listed candidates will be contacted. To be considered, candidates must be able to live and work permanently in Canada. 

Key Food Equipment Services
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